Terms & Conditions

Updated 07/10/2024

Hair Extensions

Please note that a deposit of £100 is required when making an appointment for hair extensions.
A 24-hour cancellation notice is required as part of our Terms & Conditions’ policy. Appointments cancelled with less than 24-hour notice may result in the deposit being forfeited.
Refunds and exchanges are not permitted on tape and bonded hair extensions once they have been fitted to the head and cut-in due to hygiene reasons.
If any of the hair fitted is deemed to be faulty, it will be removed, sent back to our factory for testing and replacement hair will be applied.
Please note that it is normal to lose a bond or a tape here and there, especially when maintenance is due. If you do lose any bonds or tapes before you’re due for maintenance, we will put them back in, with no extra charge.
A fee of £100 is applicable for matting issues with extensions that exceed 8 weeks in wear. Hair matting refers to the tangling and clumping together of individual hair strands, often resulting in the formation of dense and knotted areas within a person’s hair. This can make the hair appear tangled, messy, and difficult to comb or manage.
Clip-in hair extensions can be exchanged providing they have not been removed from the packaging
In order to be able to offer you Klarna’s instalment payment options, we will pass your contact and order details on so that Klarna can assess whether you qualify for their finance options and tailor the payment options to you.
General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s Privacy Policy.

Hair Colour

A colour patch test is required before all PPD colouring services.

If you have any questions or concerns about this T&C Policy, please contact us at: hello@beautyclublondon.co.uk